Frequently Asked Questions
Frequently Asked Questions
To get started, download our app from the app store. Register by entering your details and verifying
your identity through KYC. Submit any required documents, such as ID or proof of address, to
complete your profile. If you need help, our customer service is here to assist you.
If your loan application was denied, it might be due to incomplete documentation or insufficient
funds in your collection account. Please ensure all required documents are submitted and yourKifaru
Loan
account is registered. If you need further assistance, contact our customer service.
If your loan hasn't been approved, it could be because your collection account is not registered
with
Kifaru Loan. This is necessary for disbursing funds. Please check your account settings and contact
customer service if you need help.
If your loan release was unsuccessful, it's likely because your collection account is not registered
with Kifaru Loan. This is required to receive the funds. Please verify your account settings and
contact
customer service if you need assistance.
If you didn't receive the loan amount, it might be due to your collection account not being
registered with Kifaru Loan. This is a mandatory step for receiving funds. Please check your account
settings and contact customer service if you need help.
If your loan disbursal failed, it's likely because your collection account is not registered with
Kifaru Loan. This is necessary for receiving the funds. Please ensure your account is set up
correctly
and contact customer service if you need assistance.
Hello, you can make a repayment through the APP or Pay bill, if you have any
questions you can consult human customer service.
Hello, if the bill is still wrong or has not
arrived, please provide your
repayment proof and contact customer service to register for you, we will adjust
for you.
Hello, don't worry, if there is overpayment, we will return the overpayment to
you, please contact our customer service to process a refund.
We understand your concern. Please be patient while we review your documents. Once the approval is
through, we'll disburse the funds immediately.